FAQ

❓ Frequently Asked Questions

Q: What type of products do you sell?

A: We are a general store offering a variety of high-quality lifestyle products.

Q: Are your products safe and durable?

A: Yes, we carefully source our products to ensure safety, durability, and customer satisfaction.

Q: How do I care for my product?

A: Care instructions are included with each product. Please follow them to ensure long-lasting use.

🕐 When Will My Order Ship?

Orders are processed in 1–2 business days. Tracking is provided within 3–5 days after shipping.

🚚 How Long Does Shipping Take?

- 🇨🇦 All orders ship directly from Canada
- Average delivery time: 12–20 business days worldwide

📦 How Much Is Shipping?

We offer flat-rate worldwide shipping. Final rates are calculated at checkout.

⏳ My Order Hasn't Arrived Yet — Is That Normal?

Yes, delivery may take up to 20 days depending on your location. If your order hasn’t arrived within 30 days, contact us for a full refund.

📍 How Can I Track My Order?

Email us at support@saryshop.net with your order number. We reply in 24h (weekdays) / 48h (weekends).

📦 I Received Only Part of My Order — Where’s the Rest?

Some items may ship separately depending on stock availability.

❌ Can I Cancel My Order?

Yes, within 24h of purchase. After that, orders may already be processed and shipped.

💔 My Item Arrived Damaged. What Now?

Please send us a photo and we’ll issue a refund or replacement immediately.

😕 I'm Not Happy With My Order — Can I Return It?

Yes, within 14 days of delivery. The product must be unused and in original packaging. Return shipping costs are the buyer’s responsibility.

📞 Can I Call You?

We currently offer email-only support to serve you faster and keep costs low.

🔒 Is This Site Secure?

Yes — our site is fully encrypted with HTTPS. Payments via Visa / Mastercard / PayPal are 100% secure.

📬 Still Have Questions?